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Complimentary UPS standard shipping for all orders in the United States

FAQ

SHOPPING

Do you accept International Orders?

Currently we only accept and ship orders to residents in the USA and Canada.

Are you responsible for online sales from other websites?

To help ensure quality control, MBR®products are distributed and sold exclusively by authorized distributors and retailers. If you obtain MBR®products from any source other than an authorized distributor or retailer, you do so at your own risk and any MBR® guarantee may be voided.

If you have any doubt about whether a particular retailer or distributor is authorized please call us at 1-888-MBR-2012 or customerservice@mbrskincare.com.

How do I know that my credit card and personal data is secure?

MBR® we understands how important security is to you and we use various security measures including government approved encryption software to protect the security of your data both online and offline.

When you place and order with MBR®, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox 1.0.4 (Windows only)
• Netscape 6.0 (Windows only)
• Safari RSS

What payment methods do you accept?

We currently accept the following credit cards: American Express, Visa and MasterCard.
We do not accept the following methods of payment: CODs, personal checks, money orders, gift cards or gift certificates.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
For further details, please view our Terms and Conditions.

Sales Tax

Please be advised that your purchase is subject to any applicable state and city sales/use tax unless it is specifically exempt from taxation. Your purchase is not exempt from those taxes merely because it is made over the Internet or by other remote means. If your purchase is being shipped to a state that imposes sales/use taxes, other than Califronia, that state requires that an appropriate tax return be filed and any sales or use tax due be paid. Those taxes are your responsibility and not that of MBR Medical Beauty Research USA LLC.

If you have other questions regarding sales tax, please feel free to customerservice@mbrskincare.com.

What do I do if my shipment or product arrived damaged?

While we do our best to pack and ship your item with the utmost care, there may be times when an item is damaged in transit. When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear.

However, if damage occurred to the item(s) in your shipment, please read our Return Policy for details or Contact us.

Why was my order cancelled?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include: • Item(s) not available • Inability to process payment information • Cannot ship to address provided • Duplicate orders placed • Cancelled at the customer's request.

You will be contacted by email in the event that there is an issue with your order and it is cancelled. You will not be billed for any cancelled items. If you have any questions please call us at 1-800-MBR-2012 or customerservice@mbrskincare.com.

What do I do if my order was incorrect?

We apologize for any inconvenience caused by an incorrect order. Please read our Return Policy for further details on the process of rectifying your order.

How can I change an order I just placed?

Should you like to change your order once it has been submitted online, please call us at 1-800-MBR-2012 or customerservice@mbrskincare.com immediately since all orders are filled on a very timely basis.

 

ITEM AVAILABILITY

Temporarily Out of Stock / Backordered Items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1.800.MBR.2012 and we will be happy to assist you.

Pre-sell Items

Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information and in subsequent communications.

Please note: The actual delivery date of your order depends on the shipping method you select.

 

 

SHIPPING AND RETURNS

How can I track my order?

To track your order you may either Login to your Account and view order.

What are your shipping rates?

MBR currently offers FREE standard shipping for all orders shipped in the United States, excluding Alaska, Hawaii and Puerto Rico, and Canada.

How long will it take for my order to arrive?

Most orders are processed within 24 hours of receipt, and shipped according to your shipping selection. For exceptions, please visit our Shipping Policy. You may also track your order by Login in to your Account and visiting the Order page.

Do you ship to P.O. Boxes or APO/FPO Addresses or Military adresses?

No, unfortunately at this time we are unable to ship to P.O. Boxes or APO/FPO Boxes or outside the United States.

How do I return or exchange a product?

Only items purchased on mbrskincare.com with valid and accompanying order information may be accepted for exchange or return. Note: Final sale items may not be returned or exchanged.

USE A PRE-PAID SHIPPING LABEL - Please complete the return and exchange form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the UPS pre-paid shipping label included your package and either hand this parcel over to your local post office, postman or give the package to UPS either using the UPS Store, UPS drop box or any UPS driver.

USE ANOTHER SHPPING METHOD - Complete the return and exchange form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries.

Please allow 7-10 business days from receipt of package for processing and transit time for exchange packages.

Can I return an item purchased in a store to mbrskincare.com?

Purchases made in a store cannot be returned or exchanged through mbrskincare.com.

Can I return an item purchased on mbrskincare.com to a store?

Purchases made on mbrskincare.com cannot be returned or exchange in a store location.

 

 

PRODUCTS

Why has my favorite MBR® product been discontinued?

We apologize for discontinuing your favorite MBR® product. When we discontinue a product it is not done impulsively, rather we look at the purchasing patterns or customer preferences around the world.

In order to help facilitate you, we would like to recommend that you to  contact customerservice@mbrskincare.com, and a MBR® expert will help find the perfect alternative for you.

Can you send me some samples?

At MBR® we believe that it is important to try before you buy, however we also strongly believe that you should receive the correct samples for your skin type or concern. With any order at MBR® you have an option to receive 2 samples of your choice at checkout.

How can I find out what ingredients are in a product?

The full list of ingredients is listed on the packaging of all MBR® products. For more information on our Products (including their benefits, how they should be applied, the key ingredients and recommended products to compliment your chosen product) please visit the Collections page on our Website (available at https://www.mbrskincare.com/collection).

If you have an additional ingredient inquiry that is not satisfied by the information posted on the packaging or website, please call us at 1-800-MBR-2012 or customerservice@mbrskincare.com.

Does your company test their products on animals?

MBR® does not conduct tests for cosmetic products on animals. We are convinced that the development of cosmetic products must avoid the utilization of test animals. This policy not only meets the wishes of many consumers, but also reflects the progress of scientific research and the corresponding legal requirements.

What kind of product safety testing do you do?

Our professional and conscientious safety assessments are based on the relevant criteria laid down in the legislation and by recognized expert bodies. We test each individual substance and combinations of different substances using special test methods to ensure that they pose no threat to health and are compatible with the skin.

Once opened how long will my product remain fresh?

Please refer to the packaging of your product where you will see an illustration of a jar with a number on it. This is the period after opening date, which conveys, in months, when the product is set to expire once it is opened.

What is the shelf life of MBR® products?

As legally required, the shelf life of a finished product is 36 months.

 

 

CORPORATE INFORMATION

Who should we contact about being a licensed retailer?

To receive more information concerning becoming a retailer or concerning the sales of MBR® products, please call us at 1-800-MBR-2012 or customerservice@mbrskincare.com. We will contact you directly.